Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We", "us" or "Our" means our company. "You" or "your" means the person accessing, using or ordering from our website over the Internet, or in person with one of our agents. Goods are supplied by us directly to you and the contract of sale then exist between you and us. These terms and conditions cover all sales or registration made through this website, or in person. When you place an order for a product you are offering to buy it for the price stated, and it also indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

The Goods

We endeavour to give as much technical information as is reasonably possible about the products we sell. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology and colour differences of computer screens and resolutions.

Payment and Price

Your shopping basket displays the goods you have purchased. We endeavour to process all order within 48 hours dependent on availability. When you place your order, (you are able to print your invoice form the website during the ordering process for your records.) you will be sent an email to confirm that we have received it. The fact that you receive an email confirmation does not necessarily mean that we will be able to fulfil that order. We will then check availability of the product(s) ordered. If the product(s) is available and the details of the order are correct, you will receive an email changing your order status to 'processing', and another once the product(s) is(are) despatched. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, you will be notified via email and any payment made for the product(s) will be refunded. This does not affect your Statutory Rights. The price for each product is shown on our website and includes V.A.T at the current UK level. Prices are subject to change without notice and all goods are sold subject to availability. The total price payable for the goods and delivery will be as shown at the time when you place your order. We are entitled to make adjustments to the price if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

Payment Methods

We accept all major credit and debit cards including Visa, MasterCard and Switch via Pay Pal. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by postal order, cheque, or cash if placing your order in person. (Goods will be not dispatched or handed over until funds are cleared). All returned cheques will incur a £10 admin fee.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. If a colour or size is not specified at the time of ordering either the most popular option or whichever is available will be supplied.

Complaints

 Should you have a complaint with the service or product we provide please contact Customer services by phone or e-mail. We aim to acknowledge complaints within 5 working days. We will then: · Advise you how long it will take to resolve the complaint · Keep you informed throughout the process · Advise you of the outcome

Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's, Adult Lingerie). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material, which in your view is offensive then please e-mail us at admin@giftmadness.co.uk stating ‘offensive/age restricted material’ in the subject line.

Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website belong to us. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited.

General

The terms and conditions shown above do not affect your statutory rights. To order goods through this website you must be at least 16 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to the terms and conditions as detailed above.

Privacy

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting our site you are accepting and consenting to the practices described in this Privacy Policy.

Only we control any personal information provided to or gathered by us. All data supplied to us will only be held on computers that are based in the UK. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with current UK Data Protection Legislation.). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We do not disclose customer information to third parties.

Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses our website. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist. We do not monitor your use of the Internet but we do use cookie technology to monitor your use of our service and to keep track of the contents of your shopping basket once you have selected an item. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may hold personal data relating to the transactions you enter into with us. We may also ask for other data so that we can obtain a better understanding of our users requirements. This information will help us to improve our service. We will never collect sensitive information about you without your explicit consent.
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. We do not send random marketing emails to personal email addresses (spam).

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

The personal information, which we hold, will be held securely in accordance with the law. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our Web site and enable third parties to carry out technical, logistical or other functions on our behalf. We will never give out or sell your information to a third party nor disclose any information pertaining to any transaction.All electronic payment details will be collected and processed by third parties on the secure servers of some of the world’s largest online payment facilities.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase.

If you do not want to receive e-mail or other mail from us, please Contact Us.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Conditions of Use, Notices and Revisions

If you choose to visit our website, your visit and any dispute over privacy is subject to this Privacy Policy and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about our privacy policy, please send a thorough description to us and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Return Policy

• Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
• Sealed audio / video recordings or computer software which have been opened
• Goods made to the customer's personal specifications

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be withdrawn. Returns can be sent to Gift Madness, 49 St Margarets Way, Fleggburgh, Great Yarmouth, Norfolk, NR29 3DN. It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.

All prices on our website are exclusive of delivery charges. Delivery prices quoted are for most UK Mainland addresses; you will be notified of the delivery costs automatically before you make your payment. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (Certain IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE), as well as international locations will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. Details of these can be obtained upon application.

Shipment will normally be made within 2 - 4 working days from clearance of payment on goods under 25kg, 7 - 10 working days from clearance of payment on goods over 25kg. We will notify you if your goods cannot be despatched within this timescale. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment. Please notify us of any shortages or incorrect goods supplied with 48 hours of delivery. If our suppliers or we are temporarily out of stock, we will notify you of this position and we would ask you to allow for a longer delay for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return. If any parcels are received damaged or opened this must be noted as "parcel damaged" with the courier / postman for a claim to be made and any missing goods to be replaced.

Risk